Approved work orders invisible to executing agents

Original case study — This incident was documented by the agentgovernance.org research team based on direct observation of AI agent behavioral patterns in production. It is not derived from a single external public report.

Summary

Work orders were approved in the governance control plane but were not visible to the agents assigned to execute them. The agents could not discover their assignments, causing a complete work routing failure.

Key Lesson

Agent query filters excluded approved items due to a code defect. No integration test verified end-to-end work discovery.

Sources

• Agent Governance Incident Registry

Tags: visibility, routing-failure, code-defect